Frequently Asked Questions
Everything you need to know about shopping with Crave Direct
What is the standard shipping time for electronics?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do your products come with a warranty?
Yes, all electronics sold on Crave Direct include a minimum 12-month manufacturer warranty. We also offer extended protection plans for additional peace of mind.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Are the products on Crave Direct brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on our store are 100% brand new and factory-sealed.
Do you offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat and email to assist you with the initial setup and troubleshooting of any device purchased from us.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for high-value purchases.